Refund Policy
Our team reviews refund requests and decides the outcome after examining the payment and circumstances.
Request a review
Contact the team through Support in your exam dashboard or email hello@ini.ac from your registered email address. Include the exam, payment date, payment reference, and reason for the request. Do not send card numbers or passwords.
Review and outcome
Submitting a request does not automatically approve a refund. The team reviews the circumstances and communicates its decision and, where approved, the refund amount and any applicable platform fee. Mandatory rights under applicable law are not excluded.
Duplicate payments
If multiple payments were made for the same intended purchase, we will retain one payment and refund the additional payments after deducting the applicable platform fee. The team will verify the duplicates and confirm the fee and refund amount during review. Purchases intentionally made for different exams are separate purchases.
Processing and access
Approved refunds are processed through the payment provider. The time for funds to appear depends on the provider and your bank. Access associated with a refunded purchase may be adjusted; the retained valid purchase remains the basis for your exam access.
Payment still activating?
If a payment succeeded but access has not appeared, use the payment status check or contact support before paying again. Include your payment reference so the team can investigate.